Katie Kim Sydney
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WEB
EXPERIENCE
ARCHITECT

Your content infrastructure,
finally working at scale.

I help enterprise teams and growing brands build content systems, CMS architecture, and AI-enhanced workflows that hold up under real-world complexity — so your team spends less time firefighting and more time shipping.

Based
Sydney, AU
AEDT · GMT+10
Operating
8+ Years
Enterprise APAC
Stack
Sitecore · AI
+ Governance Frameworks
Status
Booking Q3
Limited slots
Content Systems+ CMS Architecture+ Behavioural Design+ UX Writing+ Technical SEO+ AI Workflows+ Digital Governance+ Brand Strategy+ Content Systems+ CMS Architecture+ Behavioural Design+ UX Writing+ Technical SEO+ AI Workflows+ Digital Governance+ Brand Strategy+
01. Index

Selected
Work

Five projects that show the shape of how I work — enterprise content systems, ground-up brand builds, AI-directed workflows, and the writing in between.

01 APAC Content Operations at Scale Cochlear · 13+ Markets Sitecore · Governance · 2023–25
02 An AI-Directed Tea Brand, Built Solo Namisan Matcha · Founder Shopify · Brand · 2024–
03 Premium Web Templates, Designed to Convert s01.design · Etsy Framer · Canva · Squarespace
04 10-Product Launch Sequence, Multi-Market Cochlear · N8 / Baha 6 / Osia R5 SOPs · DAM · CMS
05 Content Design for Accessibility, in Practice Published · UX Planet Writing · Editorial · 2024
02. Record

Eight Years,
in the Open

A timeline of the work itself — what I shipped, who it was for, what changed because of it.

2025 → Now
Independent Practice — Freelance & Founder
Contra · Namisan Matcha · s01.design

Behavioural design applied to web experience and content strategy engagements. Building AI-enhanced workflows, premium web templates, and Namisan Matcha as e-commerce ventures.

4 Active Products 2 Shopify Storefronts
2023 — 2025
APAC Lead — Cochlear Limited
Sitecore · Enterprise Medical · ASX-Listed

Managed Sitecore web operations across 13+ markets, supporting EU and CAM regions. Built the governance frameworks, SOPs and publishing workflows that the business runs on.

13+ Markets 50%+ Efficiency 10+ Launches
2020 — 2023
Content Design & UX Writing — Upskilled / Keypath
EdTech · Digital Learning · National

Wrote and shipped editorial content for SkillsTalk, redesigned learning pathways, and contributed to the brand voice. Began publishing on UX Planet during this period.

5 Published Articles National Reach
2017 — 2020
Digital Generalist — Early Career
Agency & In-House · Sydney

Cut my teeth on web builds, content production, and the kind of day-to-day digital work that teaches you what actually breaks at scale.

Foundations Cert IV Web Dev
2013 — 2016
BSc (Advanced) + MSc — Skincare Research
STEM · Behavioural Science Origins

Before the web, there was the lab. A bachelor in advanced science followed by a master's specialising in skincare research — which is where the obsession with behavioural psychology started.

BSc Advanced MSc Skincare Origin of the rigour
I keep humans at the centre of every digital decision — and the system at the centre of every human one.
Katie Kim · Operating Principle
03. Practice

What I'm
Good For

Eight disciplines that show up across every engagement. Pick whichever shape your problem fits.

01
Content Systems
Editorial models, taxonomies, and content models that scale across markets without losing voice.
02
CMS Architecture
Sitecore-grade information architecture. Component libraries, page templates, governance.
03
Behavioural UX
Decisions made on cognitive load and intent — not aesthetic preference.
04
UX Writing
Microcopy, error states, onboarding flows. The words that make products feel inevitable.
05
Technical SEO
Schema, IA, internal linking, search-aligned content models. Auditable, not theatre.
06
AI Workflows
Claude + MCP-driven content systems, brand-voice models, and AI-directed editorial pipelines.
07
Digital Governance
SOPs, RACIs, publishing rituals — the boring scaffolding that prevents enterprise drift.
08
Brand Strategy
Positioning, voice, and brand systems for early-stage and indie product builds.
04. Words

Selected
Writing

Published work spanning content design, the future of work, and digital strategy — for industry platforms.

05. Dossier

The Fact
Sheet

A working summary — for the hiring managers, the recruiters, and the curious.

Full NameKatie KimShe / Her
TitleWeb Experience ArchitectCreative Technologist
BasedSydney, AustraliaWorking APAC + Remote-First
HeritageVietnamese-Cambodian AustralianLearning Japanese · JLPT N5
EducationBSc (Advanced) + MScSkincare Research · 2013–2016
PlusCert IV Web DevelopmentUpskilled · 2020–2021
Fun FactI started in a lab.Master's in skincare research is where the behavioural psychology obsession began.
Since20178+ Years Digital
Off ClockPottery, phin filter experiments, cinematographySelf-proclaimed recipe developer · YouTube @katiekimushi
DispositionHigh-agency. Direct.Prefers clarity over softening
Currently

Building Namisan Matcha, taking on selected freelance work, and writing more.

  • ReadingKokoro — Beth Kempton
  • BrewingPhin filter, salted foam — currently in recipe development mode
  • WatchingStudio Ghibli rewatch · Whisper of the Heart on loop
  • BuildingNamisan Matcha v2 · s01.design drops
  • WantingTo work on something that matters with people who care.
06. Get in touch

LET'S MAKE
SOMETHING
GOOD.

katiekimdigital@gmail.com →